Voice Services
Summary
SunLine is replacing its existing voice environment with a single vendor cloud voice platform covering both general agency staff and its contact center operations. The scope is organized into five parts: the core phone system used by approximately 90 percent of users, the contact center supporting dispatch, customer service and bus operations, shared services used by both populations, artificial intelligence, and implementation, training and support.
Details
| Solicitation Number | 27-020 |
| Type | RFP |
| Posted | 2026-11-06 12:00PM EST (2 days ago) |
| Response Deadline | 2026-12-01 3:00AM EST (in 21 days) |
| State | US |
Description
SunLine is replacing its existing voice environment with a single vendor cloud voice platform covering both general agency staff and its contact center operations. The scope is organized into five parts: the core phone system used by approximately 90 percent of users, the contact center supporting dispatch, customer service and bus operations, shared services used by both populations, artificial intelligence, and implementation, training and support.
Contact
| Name | Amy Gunderloy |
| Email / phone | 🔒 Available with Pro Upgrade |
Documents
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📄 27-020 Voice Services Requirement Matrix.xls Documentation27-020 Exhibit 9 Voice Services Requirement Matrix
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📄 Exhibit 14 SunLine Voice Services Inventory.xlsx DocumentationExhibit 14 SunLine Voice Services Inventory